1. Overview
This Refund & Cancellation Policy outlines the terms for cancelling or modifying reservations at Hotel Sea Princess, Juhu Tara Road, Mumbai, and our sister properties — Sea Princess Beach Resort Dapoli and Sea Princess Residency. This policy applies to all bookings made directly through our website, WhatsApp, phone, or email.
Bookings made through third-party platforms (MakeMyTrip, Booking.com, Goibibo, Agoda, etc.) are governed by the respective platform's cancellation policy. Please contact the platform directly for such bookings.
2. Room Booking Cancellation
48+ Hours Before
100%
Full Refund
Cancel 48 hours or more before your check-in date and receive a complete refund. No questions asked.
24–48 Hours
50%
Partial Refund
Cancel between 24 and 48 hours before check-in. First night's charge retained, remaining nights refunded.
Under 24 Hrs / No-Show
0%
No Refund
Cancellation within 24 hours of check-in or failure to arrive (no-show). First night charged in full.
Direct Booking Advantage: Guests who book directly via our website or WhatsApp enjoy the most flexible cancellation terms. We also offer free date changes up to 24 hours before check-in (subject to availability).
3. Non-Refundable Bookings
Certain promotional rates, flash sale offers, monsoon deals, or advance purchase rates may be marked as "Non-Refundable" at the time of booking. These bookings:
- Are clearly labelled as non-refundable during the booking process
- Cannot be cancelled for a refund under any circumstances
- May be eligible for date change only — subject to availability and rate difference (if applicable)
- Are typically offered at 10–20% lower rates than standard flexible bookings
4. How to Cancel or Modify
Cancellation and modification requests must be submitted through one of the following channels:
Important: Verbal or in-person cancellation requests without written confirmation are not considered valid. Please ensure you receive a cancellation confirmation number from our team.
5. Refund Process & Timeline
How Your Refund Is Processed
Cancellation Request ReceivedWe acknowledge your request within 2 hours during business hours (9 AM – 9 PM) via the same channel you used to cancel.
Cancellation ConfirmedWithin 24 hours, we confirm the cancellation and send you a cancellation reference number along with the refund amount.
Refund InitiatedRefund is initiated within 2 business days of cancellation confirmation.
Refund CreditedAmount credited to your original payment method within 7–10 business days (depending on your bank's processing time).
| Payment Method | Refund Timeline | Refund To |
|---|
| Credit Card | 5–10 business days | Original card |
| Debit Card | 5–10 business days | Original card/bank account |
| UPI (GPay, PhonePe) | 3–5 business days | Original UPI-linked account |
| Net Banking | 5–7 business days | Original bank account |
| Cash Payment | 7–14 business days | Bank transfer (NEFT) — bank details required |
If you do not receive your refund within the stated timeline, please contact us on WhatsApp with your cancellation reference number. Delays may occur due to bank processing — we are not responsible for delays caused by your bank or payment provider.
6. Booking Modifications
6.1 Date Changes
- Date changes are free of charge if requested 24+ hours before check-in
- Subject to room availability for the new dates
- If the rate for the new dates is higher, the difference will be charged
- If the rate is lower, the difference will be refunded or credited to your account
6.2 Room Type Changes
- Upgrade requests are subject to availability at the time of request
- Rate difference (if any) will be communicated before confirmation
- Downgrade requests before check-in: rate difference refunded
- Downgrade requests after check-in: original rate applies
6.3 Guest Name Changes
Name changes on bookings are permitted up to 24 hours before check-in at no extra charge, provided the new guest meets all ID and age requirements.
7. Early Departure
- If you check out earlier than your booked dates, the remaining nights are non-refundable
- Early departure does not entitle the guest to a partial refund
- In exceptional circumstances (medical emergency, family emergency), the Hotel may offer a credit note for future stays at management's discretion. Supporting documentation may be required.
8. Special Booking Categories
8.1 Group Bookings (5+ Rooms)
| Cancellation Timing | Refund |
|---|
| 30+ days before check-in | Full refund (100%) |
| 15–30 days before | 75% refund |
| 7–14 days before | 50% refund |
| Less than 7 days | No refund |
8.2 Event & Banquet Bookings
| Cancellation Timing | Refund |
|---|
| 60+ days before event | Full refund minus ₹10,000 booking fee |
| 30–60 days before | 50% refund |
| Less than 30 days | No refund (full amount retained) |
8.3 Spa & Wellness
- Cancellation 4+ hours before appointment: full refund
- Cancellation 2–4 hours before: 50% charged
- Cancellation under 2 hours or no-show: full treatment cost charged
8.4 Sea Princess Beach Resort Dapoli
- Same cancellation tiers as standard room bookings (48 hrs / 24 hrs / no-show)
- Monsoon season (June–September): cancellations due to weather-related road closures are fully refundable with proof (news report or official advisory)
- Car transfer cancellations: free if cancelled 12+ hours before pickup. Under 12 hours: 50% charged
8.5 Sea Princess Residency (Long-Stay)
- Monthly bookings: 15 days written notice required for cancellation. Refund pro-rated based on days used
- Weekly bookings: 48 hours notice. Same refund tiers as standard room bookings
- Security deposit (if applicable): refunded within 7 business days after checkout inspection
9. Force Majeure & Exceptional Circumstances
In the event of circumstances beyond our control — including but not limited to natural disasters, pandemics, government-mandated lockdowns, civil unrest, extreme weather events, or public health emergencies — the following applies:
- The Hotel will offer affected guests a full credit note valid for 12 months from the original booking date
- Alternatively, guests may choose a full refund processed within 14 business days
- The Hotel is not liable for additional travel expenses, flight costs, or consequential losses arising from Force Majeure events
10. Refund Disputes
If you believe your refund has been processed incorrectly or you have not received it within the stated timeline:
- Contact our reservations team on WhatsApp or reservations@hotelseaprincess.com with your booking reference and cancellation reference numbers
- We will investigate and respond within 48 hours
- If the dispute remains unresolved, you may escalate to the Hotel General Manager at the same email address
- All disputes are subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra, India
For cancellations, modifications, refund queries, or any questions about this policy:
Reservations Team
Hotel Sea Princess
Juhu Tara Road, Juhu Beach, Mumbai, Maharashtra 400049, India
WhatsApp: +91 918930896701 (fastest response)
Phone: +91 +918930896701 (24/7)
Email: reservations@hotelseaprincess.com