Introduction
Hotel Sea Princess ("we," "our," or "us"), located at Juhu Tara Road, Juhu Beach, Mumbai, Maharashtra 400049, India, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.hotelseaprincess.com, make a reservation, use our services, or communicate with us through any channel including WhatsApp, email, or phone.
By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
Information We Collect
We collect the following types of personal information:
Information You Provide Directly:
- Full name, email address, phone number, and mailing address
- Booking details including check-in/check-out dates, room preferences, number of guests, and special requests
- Payment information (credit/debit card details, UPI IDs) processed through secure third-party payment gateways
- Identity documents (government-issued ID, passport) as required by Indian law for hotel check-in
- Communication records including WhatsApp messages, emails, and phone call logs related to bookings or enquiries
- Feedback, reviews, and survey responses
Information Collected Automatically:
- IP address, browser type, operating system, and device information
- Pages visited, time spent on our website, referring URLs, and click patterns
- Cookies and similar tracking technologies (see Cookies section below)
- Location data (if you grant permission through your browser or device)
How We Use Your Information
We use your personal information for the following purposes:
- Booking & Reservations: To process, confirm, and manage room bookings, restaurant reservations, spa appointments, and event enquiries
- Guest Services: To personalise your stay, fulfil special requests, and provide concierge services
- Communication: To respond to your enquiries via WhatsApp, email, or phone, and to send booking confirmations, reminders, and receipts
- Marketing: To send promotional offers, newsletters, and monsoon/seasonal deals (only with your consent; you may opt out at any time)
- Improvement: To analyse website usage, improve our services, and enhance user experience
- Legal Compliance: To comply with Indian laws including the Foreign Registration of Guests requirements, GST regulations, and other applicable laws
- Safety & Security: To maintain the safety of our guests and premises, including CCTV monitoring in public areas of the hotel
WhatsApp Communication
Our website uses WhatsApp (wa.me) links as a primary booking and enquiry channel. When you contact us via WhatsApp:
- Your phone number, name (as set in WhatsApp), and message content are shared with our reservations team
- We use this information solely for processing your enquiry, booking, or request
- WhatsApp messages are governed by WhatsApp's own privacy policy in addition to ours
- We do not sell or share your WhatsApp contact details with third-party marketers
- You may opt out of WhatsApp communication at any time by messaging "STOP" to our number
Cookies & Tracking
Our website uses cookies and similar technologies to enhance your browsing experience:
- Essential Cookies: Required for website functionality, navigation, and security. Cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). These collect anonymised data about page views, traffic sources, and user behaviour.
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance (e.g., Facebook Pixel, Google Ads). Set only with your consent.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
Information Sharing & Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Payment gateways (Razorpay, CCAvenue), website hosting providers, email/SMS service providers, and analytics tools — solely to perform services on our behalf
- Legal Authorities: When required by Indian law, court order, or government regulation (e.g., police verification of guests, FRRO requirements for foreign nationals)
- Sister Properties: Sea Princess Beach Resort Dapoli and Sea Princess Residency, if you enquire about or book across our properties — with your consent
- OTA Partners: If your booking originates from MakeMyTrip, Booking.com, Goibibo, or similar platforms, limited information is shared as per their partnership agreements
All third-party service providers are contractually obligated to protect your information and use it only for the specified purpose.
Data Security
We implement appropriate technical and organisational measures to protect your personal information:
- SSL/TLS encryption on all website pages and forms
- Payment processing through PCI-DSS compliant third-party gateways (we do not store credit card numbers on our servers)
- Access controls limiting employee access to personal data on a need-to-know basis
- Regular security audits and updates to our systems
- Secure storage of physical guest records as required by Indian hospitality regulations
While we take all reasonable precautions, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy:
- Booking records: Retained for 7 years as required by Indian tax and accounting regulations
- Guest identity documents: Retained as per police and FRRO requirements (typically 1 year after checkout)
- Communication logs: Retained for up to 2 years for service improvement and dispute resolution
- Marketing data: Retained until you withdraw consent or unsubscribe
- Website analytics: Anonymised data retained for up to 26 months
Your Rights
Under applicable Indian data protection laws, you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete personal information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Opt-Out: Unsubscribe from marketing communications at any time by clicking "unsubscribe" in emails or messaging "STOP" on WhatsApp
- Withdraw Consent: Withdraw previously given consent for data processing
- Complaint: Lodge a complaint with the relevant data protection authority
To exercise any of these rights, contact us at reservations@hotelseaprincess.com or WhatsApp. We will respond within 30 days.
Children's Privacy
Our website is not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.
Third-Party Links
Our website may contain links to third-party websites (e.g., WhatsApp, social media platforms, travel review sites, map services). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies independently.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top of this page indicates the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy. Material changes will be communicated via email or website notice.
For any privacy-related questions, concerns, or requests, please contact:
Data Protection Officer
Hotel Sea Princess
Juhu Tara Road, Juhu Beach, Mumbai, Maharashtra 400049, India
Email: reservations@hotelseaprincess.com
Phone: +91 +918930896701
WhatsApp: +91 918930896701